At 99xeshopzone, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process. Please review our policy below for more details.
1. Return Period
You have 3 days from the date of receipt to return any product that you are not satisfied with.
2. Return Conditions
To be eligible for a return, please ensure that:
- The product is in its original condition and packaging.
- The product has not been used or damaged.
- You have a valid receipt or proof of purchase.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at sales@99xeshopzone.com within the 3-day return window.
- Obtain Return Authorization: We will guide you through the return process and provide instructions for returning the item.
- Ship the Item: Package the product securely and send it back to us. You are responsible for any shipping costs associated with the return.
4. Refund Process
Once we receive the returned product and verify that it meets our return conditions, we will process your refund. The amount will be refunded back to your original payment method within 5-10 business days.
5. Non-Refundable Items
Please note that certain items may be non-refundable, including:
- Products that have been opened, used, or damaged.
- Sale items or gift cards.
6. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
99xeshopzone
Email – sales@99xeshopzone.com
CW – 59, Sanjay Gandhi Transport Nagar, Delhi, India – 110042
Thank you for shopping with 99xeshopzone! We appreciate your understanding and cooperation with our refund and return policy.